Welcome to pdftoexcelconverter.ai. We respect your privacy and are committed to protecting it. This Privacy Policy explains what we collect, why we collect it, and how we use and safeguard your information. In this Policy, “pdftoexcelconverter.ai,” “we,” or “us” refers to our company, its subsidiaries, and affiliates. By using our website, software, app, or any related features (collectively, the “Services”), you agree to this Policy.

We prepared this Policy for users who are concerned about their Personally Identifiable Information (PII). Please read it carefully to understand how we handle PII and other data across our Services.

1) Information We Collect

We collect information to operate, maintain, and improve our Services. Data may be Personal Data (identifies you) or Non-Personal Data (cannot reasonably identify you).

a) Information You Provide

  • Account Information: When you register, you may provide an email address, username, contact details, and language preferences. If you sign in with a social account (e.g., Google, Facebook), we request your consent to access basic profile info. You can revoke access at any time.

  • Payment Information: For paid plans, payment details are provided directly to our payment processors to complete transactions.

  • User Content: Files you upload for conversion (e.g., images, documents containing tabular data).

  • Communications: Information you submit via forms, support requests, or live chat.

b) Information Collected Automatically

  • Log & Usage Data: IP address, browser type/settings, device name, OS version, timestamps, and language preferences to analyze performance, diagnose issues, and optimize Services.

  • Device Information: Hardware/software details and unique device identifiers.

  • Location Information: Approximate location derived from your IP address.

  • Cookies: We use cookies and similar technologies to run our Services and understand usage. See Cookies and Tracking Technologies below.

2) How We Use Your Information

We process information for legitimate business purposes, including to:

  • Provide & Manage Services: Authenticate users, process transactions, and deliver access to your content.

  • Communicate With You: Respond to support requests, send service notices and updates, and follow up on inquiries.

  • Improve & Market: Analyze usage to enhance algorithms and features, prevent fraud/abuse, and send promotional offers (you can unsubscribe anytime).

  • Protect Security & Comply With Law: Review User Content when necessary to investigate Terms violations, respond to support, fulfill legal obligations, and protect rights, property, and safety.

3) Data Sharing & Disclosure

We do not sell or rent your Personal Data. We share information only:

  • With Service Providers: Hosting, analytics, customer support, email delivery, and similar vendors who process data under our instructions.

  • With Your Consent: When you explicitly authorize sharing.

  • For Legal Reasons: To comply with laws, lawful requests, protect users and the public, or investigate fraud/Terms violations.

  • Business Transfers: In mergers, acquisitions, bankruptcy, or asset sales, data may transfer under this Policy.

4) Cookies and Tracking Technologies

Cookies are small files your browser stores to remember settings and personalize experiences. We use cookies and web beacons to:

  • Remember preferences and (if applicable) shopping cart items.

  • Save settings for future visits.

  • Measure and analyze activity to improve the experience.

  • Compile interaction data related to our own ad impressions.

You can control cookies in your browser settings. Disabling cookies may affect functionality. Learn more at www.allaboutcookies.org.

5) Data Security, Storage, and Retention

  • Security: We use industry-standard controls, including SSL/TLS in transit and a combination of physical, technical, and administrative safeguards at rest. No method of transmission is 100% secure; you transmit data at your own risk.

  • Data Transfer: Your information may be processed and stored in the United States. By using the Services, you consent to this transfer.

  • Deletion: Request deletion anytime at contact@silver-echidna-270720.hostingersite.com. (Premium users must cancel subscriptions first.)

  • Retention: We keep Personal Data only as long as needed for legitimate interests (e.g., fraud prevention) and legal obligations (e.g., tax/audit). If an account is closed for Terms violations, you may request deletion; we will review consistent with applicable law.

6) Your Rights and Choices

You may request access to, correction of, or deletion of your Personal Data.

  • Do Not Track (DNT): We honor DNT signals and do not track, plant cookies, or use advertising when a DNT mechanism is active.

  • Email Opt-Out: Unsubscribe from promotional emails via the link in any message. You will continue to receive essential transactional emails.

7) Fair Information Practices

In the event of a data breach, we will take responsive actions aligned with Fair Information Practice Principles. We will notify affected users by email and in-site notice within 7 business days. We also support the Individual Redress Principle, enabling legally enforceable rights against non-compliant data handlers.

8) Third-Party Services and Links

Our Services may link to third-party sites or services (e.g., in blog posts). Their practices are not covered by this Policy. Review each third party’s privacy policy before sharing information.

9) Children’s Privacy (COPPA)

Our Services are not directed to children under 13, and we do not knowingly collect information from them. If we learn we have collected such information, we will delete it.

10) Policy for EEA Users

If you are in the European Economic Area (EEA), you may have rights to:

  • Access the Personal Data we hold about you.

  • Rectify or Delete your data (or update it in account settings).

  • Object to or restrict certain processing, including marketing.

  • Lodge a Complaint with your local supervisory authority.

To exercise these rights, please submit a support ticket or contact us.

11) California Online Privacy Protection Act (CalOPPA)

We comply with CalOPPA requirements, including allowing anonymous site visits and providing a clear link to this Policy on our homepage.

12) Changes to This Policy

We may update this Policy as our Services evolve. For material changes affecting your rights, we will notify you by email or by posting a prominent notice on our site. Continued use of the Services after updates constitutes acceptance of the revised Policy.

13) Contact Us

Questions about this Policy? Contact us at: contact@jpgtoexcelconverter.com